Frequently Asked Questions:

Whilst the COVID-19 restrictions are in place we have made TEMPORARY changes to our timetable, make-up policy, lesson structure and also implemented facility rules. During these stages all of our previous policies are void and replaced with policies to meet Queensland Health Guidelines. Please view these HERE. Please see our temporary, generous make-up policy HERE.

Please note that due to restricted numbers entering our facility no make-up lessons will be able to be booked during Stage 1 and Stage 2 restrictions and only one parent may enter the facility to supervise their child.

View the Swimming Pool and Aquatic Centre Industry COVID Safe Plan

Here Are Some Frequently Asked Questions

Where is the pool located?

Lessons will be provided at C-Me Swim School, situated at 70 Russell Street, Edge Hill. We also utilise the 25m pool at Edge Hill State School during the summer months.

  • Port Douglas—Mirage Country Club
  • Julatten—Tableland Caravan Park

Is the pool heated?

Yes! Our C-Me Swim pool in Edge Hill is heated year-round and covered to keep children warm and sun-safe. We have installed café blinds, heaters and fans to ensure our swimmers and spectators are comfortable.

Port Douglas and Julatten venues are not heated, therefore lessons run seasonally.

How much does it cost?

Our 10-week Terms coincide with the Queensland State School Terms. Please see our bookings page for more details.

Lessons that fall on Public Holidays will be credited in the form of one make-up lesson to be taken during the current term. Students whom commence part way through the term will be charged on a pro rata basis.

While one lesson a week is of benefit, we recommend 2 lessons for greater and quicker improvement of your child’s swimming and offer a 10% discount for 2 lessons per week.

Private Lesson—$50/lesson

Working one on one in the water with a staff member. A great model for building a trusting relationship with our staff quickly.

Buddy Class—$60/lesson ($30 per child per lesson)

Learning with a sibling or buddy. Only 2 children per class, a great learning environment.


Cancellation Policy

Credits are only considered for students who have incurred major illness, relocation, hospitalization or extreme family circumstances. Credits are in the form of swimming lessons and will remain on your file for 6 months. To apply for credit: In writing outline reasons for application and number of lessons missed accompanied along with the necessary documentation.

The Portal

Can I book online after hours?

Yes, if you are new here, please create an account or if you’re existing, please login to your account here: LOGIN OR CREATE ACCOUNT HERE

How do I use the parent portal?

If this is your first time using the portal and setting up an account, you will need to enter your preferred e-mail address and wait for a verification code to arrive in your inbox. This can take anywhere up to 5 minutes to arrive in your inbox, please ensure you check your junk mail, just in case. Once you receive your verification code and enter it, you will follow the prompts and be able to book and pay securely online.


What will my child learn?

We pride ourselves on recognising the different learning styles of all our swimmers. Group dynamics, physical, social and emotional development together with varying teaching styles will all influence the routine and pedagogy of each lesson. There is no one recipe for teaching children to swim. At C-Me Swim our lessons are purposefully designed to best suit the learning needs of our swimmers.

Learning to swim is a very complex skill that requires time and commitment also patience, trust and understanding from our parents. If your child has had any negative water experiences or you are a non/weak swimmer yourself, please notify us.

How do I pay?

We now have a fully implemented online booking and payment system where you can pay by credit card in advance for the term or weekly. We also have cash and card facilities at C-Me Swim reception.

Must my child wear a swim cap?

Swimming Caps are compulsory as they help to keep hair out of your children’s eyes and make side breathing much easier, also keeping hair out of our pool so that we can maintain the highest water standards. Goggles are recommended for all ages.

Moving up levels

We promote children as soon as they are capable instead of waiting till the start of the new swim term. If your child is ready to move up to the next level the Teacher will advise you and you will need to see reception to book into the next level and receive a certificate. We will update your child’s progress that you can view via the Parent Portal.

Must my child wear a swim nappy?

It is a health requirement that all children who are not toilet trained wear a “swim nappy” during swim lessons. Disposable swim nappies are available for purchase from C-Me Swim reception.

Make-up and Cancellation Policy

How do I notify C-Me Swim School that my child will be absent?

All notification is required to be done on the online portal or through the iClassPro app.
Download app (iClass Pro) and enter cmeswimschool and your email and login password (or forgot password), under account you can click on record future absence. Please see make-up policy for further details.

What if a lesson is cancelled due to lightning, flooding or cyclone?

Lessons cancelled due to weather events are exempt from make-up lessons.


What if my child is hospitalised or has a severe medical condition?

Individual circumstances will be addressed by management. We will create a credit on your account to be used for lessons in the future. Please notify us prior to the absence as we cannot create credits after a lesson has been missed.


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